Date: 1/6/2020

Dear Patients and Referrers,

These are trying times and the team and I are doing everything we can to keep everyone safe. Your health and the wellbeing of the community has always been the sole focus of our clinic. In response to the current COVID-19 pandemic, we have taken the following measures:

  • Our staff have increased non-contact measures and cleaning protocols. Masks and gloves are being worn for all testing. We are thoroughly cleaning the equipment between each patient (usually done) as well as the chairs and other equipment. This may mean slightly longer waiting times.

  • Patients with an appointment are kindly asked to check in at the reception desk and follow staff instructions regarding where to wait. We are trying to minimise the amount of time patients are in the waiting room, so we may ask that you wait in your car until you are ready to be seen. Our clinic space has been modified to maximise social distancing. Also, we respectfully ask that you limit to only 1 accompanying person.

  • Patients who are due for an appointment but develop flu-like systems are asked to contact us. Please respect our decision to delay your appointment if necessary.

  • Patients who have been seen by us, and then develop any respiratory symptoms are kindly asked to contact us to let us know. You should then follow the up-to-date advice from the SA Health Department regarding self-isolation and/or testing.

  • Patients who have recently returned from abroad (14 days), or who have had contact with a known case of COVID-19, are asked to contact us before their appointment.
  • For our referrers, we will be setting up a direct video conferencing channel on Zoom for you to get in touch so I can provide face-to-face video advice or consultation if necessary. We will be updating this page with details imminently.


Finally, I want to reiterate our clinic’s pledge to your eye health and I am happy to address any concerns on these measures that you may have directly over the phone. Please do not hesitate to get in touch with me personally via the clinic.

Yours sincerely,
Dr Weng Chan, and the team at Pennington Eye Clinic